Airtel — no network - but paying regularly...

Address:

Bangalore, Karnataka, 560085

Hi team,

Airtel wifi hot spot number [protected]

I am working from home and the wifi - network is just not stable, its constantly weak and network & call drops continuously. Not a single website site is opening because of such poor network

Can you please let us know when the network would be fine and stable.

I have been following up since october 2017 and its 6 months – there is no respite.

Team - please don’t check the limits of the consumer.in your mail itself you have admitted that there is poor network and business approvals are awaited. All this written complaints i will take it to the consumer court – if you continue to play with consumers belief.

Regards
Ganesh

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Dear ganesh kumar,

Greetings from airtel!

This is in reference to your email regarding network issue on your airtel mobile number

As per telephonic conversation dated 23/02/18 on *, we would like to inform that your concern registered vide reference number 80874754 has been attended by our network engineers.

Further, this is to apprise you that we are in process of enhancing our network at the problematic location. Since, this also involves certain business approvals, clearance from local authorities and some external factors, it is un-certain to decide and provide any specific time frame.

We appreciate your cooperation and assure you that we are continuously working towards providing you the best network experience.

We regret for the inconvenience caused to you and we apologize for the same.

Also, we will take your complaint as feed back and we value our customers feedback. We would like to assure you that your feedback will be used to improve our products and services.

Thanks for reaching out to us.

For further queries, please email us.

Delighted to assist you.

Yours sincerely,
Renuka rastapuram
Bharti airtel ltd

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— original message —
From: ganeshkumar
To: appellate. [protected]@in. Airtel.com
Cc:
Sent: 23/02/2018 04:02:57 pm
Subject: re: re: re: re: re: airtel network status in your location

Dear team


Airtel data card number [protected].


Its over 2 months, and the network at my place continuously drops to a point of frustration.

I dont see any change in the network whenever i work from home, there are so many call drops, network connectivity stops, the webinar i am attending or the video calls i came come to a complete halt. Mornings are really miserable with so many call drops. I have to go to the gate to receive calls. Its become miserable day. Wifi hotspot turns green very frequently and i have left with no choice to keep cursing your miserable services.
On the contrary jio wifi is so stable that there has been absolutely no issue. I am stuck with your services and completely regret the day i invested in airtel.

Let me know when can i see improvement in the service and are you serious about your line of business. Please be honest enough to tell me to port out to another service provider but dont give me false assurance just to suck the money out of me.

Regards

Ganesh.