Airtel — no network from past 4 months

Dear sir's /madam,

I, khurshid alam khan (On behalf of abdul khalique khan), would like to bring it to your kind attention that i am using new connection of airtel 4g wifi hotspot with sim no - [protected] (Relationship no - [protected]) at my factory located at - m/s olington tea, village cington, kanubari, dist - longding, arunachal pradesh - 786631.

From the day it was installed, i. E jan 19 onwards, i am experiencing very poor data connection and in worst case, i was not able to get data / internet connection for days.. My business was getting hampered as no communication / information could be send through mail neither i could receive it / open it or download any docs.

I brought this to the notice of airtel customer office in tinsukia for which i was issued the (I) service request no[protected], though i received the prompt response from mr sandeep who sits at airtel cst office, tinsukia but unfortunately when the matter was escalated to guwahati office, there was no response, no contacts, no visit, nothing!!

For months i kept paying the monthly bill without availing the service for which it was paid. After following it up for months with online customer service, airtel office, airtel ghy team, i was fed up with unprofessionalism shown by the airtel team and decided to give it a last try and finally surrender the connection.

Here are the ref nos for which the status is still unresolved /pending /unattended and the irony is that i was given the assurance that the issue will be resolved in next 24 hrs. Even if someone has made the visit, there was no resolution at the end and they dont even bother to call and update the status.

(Ii[protected] registered on 24/4/19
(Iii[protected] registered on 26/4/19
(Iv[protected] registered on 9/5/19.

It is to my utmost dissatisfaction and pathetic service from airtel that all 4 service request nos have not been attended, neither being resolved.

I have stopped paying any further airtel bill and i have demanded for a refund of the bills paid from jan'19 till date, i was paying airtel with a hope that the issue will be resolved sooner or later and i shall get better service but it went all down the drain.

Kindly process my plea for refund promptly as there is nothing much to expect from airtel.