Airtel — no network in new sim after porting for more than 15 hours now

Address:

Bhopal, Madhya Pradesh, 462024

Hi,

I have ported [protected] from Airtel UP East to Airtel MP. I had done it by visiting an airtel store and getting the number ported online using my thumb impression. I had submitted all the necessary documents along with Rs 300.

Last night, my earlier sim's network vanished. I inserted new sim (no.[protected]U) today morning at around 07:00 AM. Thereafter I dialled 59059 as instructed from Airtel. I received a message that the settings have been done and there is a need to restart the phone. After restarting, the network of new sim vanished. It has been more than 8 hours now and there is still no network.

In the meantime, I called Airtel's extremely insensitive customer service guys by borrowing someone else' airtel number. Airtel's customer care executives are asking me to wait for two days. They are talking as if I have committed a huge mistake by calling them. My experience of talking to those customer care executives today has been more pathetic than my problem per se.

It needs to be understood that my phone number is not working and I am very much dependent upon the same. I can not communicate to anyone and this has caused a lot of damages to me in last 15 hours

Had this been known to me, I would have ported to other service providers but not Airtel, who very brazenly were waiting for me to lodge complaints to resolve the issue and asking me to wait for 2 days from the time of complaints.

I am highly disappointed with Airtel's service, resolution to the problems I am facing and by their representatives who are putting all the efforts to annoy customers.

I also talked to the airtel store, I had visited to port my number, but they also turned out to be in the same league as of your customer care.

I will also highlight this issue on every possible forums.

Thank you for being such a pain airtel.