Airtel — no network on more of the location

Address:	560099
Website:	www.airtel.in

I want the rebate for all you network issue, i am not using prepaid, i am having all postpaid and paying you guys for network service, if netwok is not avilable then i should get rebate on my monthly bills

Net, appellate kk, appellate, gopal. [protected]@airtel.com

On fri, oct 11, 2019 at 12:24 pm சூரியா ரா wrote:

Hello team
Confirm me the rebate amount for last month
Thankssuriya

On thu, oct 10, 2019 at 1:13 pm சூரியா ரா wrote:

Team
Stop making money again, sim is free of cost and you guys 25 for each number, top of this it's your network issue you have to deliver me the sim all my number are post paid not prepaid to go to you show room to collect the sim.
Don't you read the mail properly, kindly confirm the rebate amount for all my 4 number.

Net
Oct 5, 2019, 2:40 pm (6 days ago)
To me

Dear ms. Suriyanarayanan r,

Thank you for your email dated 02nd october 2019 regarding network related concern for airtel mobile number [protected] and others.

As per your telephonic conversation on [protected] with the undersigned dated 05th october 2019, we would request you to kindly write back to us on 08th october 2019 and share appointment for network survey.

For any future assistance, please contact us at [protected]@airtel.com

Regards,

Bhuvan sharma

Customer experience team

Bharti airtel limited

On wed, 02 oct 2019 at 03:12 pm wrote:

Hello pallavi/team,

Kindly confirm the rebate amount for all my 4 number and stop adding late payment when you guys taking time still to fix my reported network issue and which still same.

[protected]
[protected]
[protected]
[protected]

To mr. Gopal : i think you to get escalated issue reported to you, your team working still when i report my issue and it never fix by them.

So i want the rebate for all 4 number to make the payment asap your delay will delay make me payment.

Waiting for your reply asap-

Thanks
Suriya
[protected]

On wed, oct 2, 2019 at 1:55 pm appellate kk wrote:
Dear suriyanarayanan r,

Warm greetings from airtel!

This is in reference to your email regarding network issue and billing issue for your airtel number [protected] and others.

As discussed on [protected], i understand that coverage/connectivity issues on your mobile must been great inconvenience to you. Our network team is working on a solution to improve the coverage in your area. This is taking more time than what we initially anticipated. We should be able to give you an update on this by[protected].

I regret to inform you that we are unable to accommodate your request for further adjustments as usage (Calls, sms and data) is seen on your account with respect to services provided.

Thanks for your cooperation.

Best regards
Pallavi naik
Advisor : customer experience
Bharti airtel ltd

On wed, 02 oct 2019 at 08:06 am wrote:
Hi team,

Waiting for your reply on to make payment.

Responding to mail i think it should not take this much time

Thanks
Suriya
[protected]

On thu, 26 sep 2019, 17:45 சூரியா ரா, wrote:

Hi rohit,

If your team going to take longer duration to fix this issue, then also start adding the rebate to my all 4 numbers monthly until your team fix this permanently.

And i hope i no need to explain about my issue again and again

Kindly confirm the rebate amount for all my 4 numbers which i need to pay this month end... If there is delay from your end them same thing will be from my end too on payment...


Thanks
Suriya
[protected]

On thu, sep 26, 2019 at 12:53 pm nodalofficer kk wrote:
Hello suriya,

I'm rohit, your airtel experience advisor.

I am writing to you with an update on reference no. 89844987 regarding network issue on your airtel mobile [protected].

As per our telephonic discussion on [protected], i understand that coverage/connectivity issues on your mobile must be on great inconvenience to you. Our network team is working on a solution to improve the coverage in your area. This is taking more time than what we initially anticipated. We should be able to give you an update on this by[protected].

Thank you for your patience and understanding.

Best regards,

Rohit ratna

Advisor : customer experience

Bharti airtel ltd

On mon, 09 sep 2019 at 01:40 pm wrote:
Hi naveeduddin,

Thanks for looking my reported issue,

Just wanted to correct you, i have asked for [protected] not [protected]

Thanks
Suriya

On mon, sep 9, 2019 at 1:01 pm nodalofficer kk wrote:
Dear suriya,

Warm greetings from airtel!

I am naveed, your airtel experience advisor.

I am writing in response to your email expressing concern over network issue for your airtel mobile number [protected] and others.

I regret for the inconvenience caused to you.

Thank you for sharing the concern. We are looking into the matter and will get back to you at the earliest.

Thank you for your cooperation.

Best regards,
Naveeduddin siddiqui
Advisor : customer experience
Bharti airtel ltd

On sat, 07 sep 2019 at 01:23 pm wrote:
Hello team

Today i call for my payment issue with your customers care they not able to find my number in your system, attaching complain number. Kindly fix this asap

I am using this number with airtel more then tell year and now your team say this number not found in you db, then from where i am getting bill to pay and who is receiving payment for this number [protected]

[protected]

Waiting for your call back asap

Thanks
Suriya
[protected]

On mon, 13 may 2019, 13:06 nodal southabts, wrote:
Dear suriya,

Warm greetings from airtel!

I am kiruthika, your airtel experience advisor.

I am writing in response to your email expressing concern over network issue for your airtel mobile number [protected] and others.

I regret for the inconvenience caused to you.

Thank you for sharing the concern. We are looking into the matter and will get back to you at the earliest.

Thank you for your cooperation.

Best regards,
Kiruthika thangaraju
Advisor : customer experience
Bharti airtel ltd.

On fri, 10 may 2019 at 12:15 pm wrote:
Fyi info. Kindly confirm rebate amount asap

[protected]
[protected]
[protected]
[protected]

On fri, may 10, 2019, 11:22 am சூரியா ரா wrote:
Team can you respond

On thu, may 9, 2019, 8:31 pm சூரியா ரா wrote:
Appellate team /nodal team

Do you guys really provide service to your customer? And value your customer it anther month now and still your 72 hours not came, you guys not confirmed me the rebate amount for all effected numbers..

Not sure if your higher mgmt has visibility to this mails

Kindly reply me asap

Thanks
Suriya
[protected]

On tue, may 7, 2019, 11:22 pm சூரியா ரா wrote:

Hi priyanka/team,


I have mention may time to you all i am having issue with below 4 number, and each time you guys respond to me the number which is not in your service network. Please take your time it's became practice for me.

At the same time confirm me the rebate amount to be paid for all effected 4 number..

[protected]
[protected]
[protected]
[protected]

On tue, may 7, 2019 at 6:23 pm appellate wrote:
Dear suriya,

Warm greetings from airtel!

I am priyanka, your airtel experience advisor.

I am writing in response to your email expressing concern over network issue for your airtel mobile number [protected].

Thank you for sharing the concern. Basis on your email, we regret for the inconvenience caused to you. We are looking into the matter and will get back to you at the earliest.

Thank you for your cooperation.

Best regards,
Priyanka k
Advisor : customer experience
Bharti airtel ltd

On mon, 06 may 2019 at 11:26 pm wrote:

Nodal team,

I need update on my rebate amount for all my 4 number.

Thanks
Suriya
[protected]

On sat, may 4, 2019 at 9:13 pm சூரியா ரா wrote:
Hello nodal,

When you can't give proper service and provide support, you can't expect customer to pay the full bill amount, you sorry will not help me, i know how much issue i am facing network and data issue,

If you can't improve your service, and can't provide rebates. I don't want such service any more, soon you will hear from consumer court.


Thanks
Suriya
[protected]

On fri, may 3, 2019, 3:18 pm nodal southabts wrote:
Dear suriya

Warm greetings from airtel!

I am writing in response to your email expressing concern over network issue for your airtel mobile number [protected].

At the outset, we sincerely regret the inconvenience caused to you due to this delay. Basis on email, we have escalated your issue to the concerned team and we will update you on the status of the same at the earliest.

We regret to inform you that we are unable to adjust amount on your account.

Thank you for your cooperation.

Best regards,
Chaitanya velicheti
Advisor : customer experience
Bharti airtel ltd

On fri, 03 may 2019 at 03:11 pm wrote:
Sorry i can't pay the amount as per bill, when i don't have proper network response, in my last mail i have mentioned you take your time to fix, as you guys slow same as your network service, you expecting to pay bill.

Kindly give the rebate and confirm. If still you say know then i have no option to complain in consumer case for your service, for which i am following with more then two month, but still your team working.

Thanks
Suriya
[protected]

On thu, may 2, 2019, 9:39 am nodal southabts