[Resolved] Airtel — No payment due but still i am receiving the calls and message for the payment

chayankh

from Delhi, Delhi

Address:	Gurgaon, Haryana, 122001
Website:	airtel.com

Hi team,

My landline number - [protected]

Please note that the airtel team has confirmen me on the email itseld that they will waive off the 1998 rs from my account and i have to mail them on 23 may. And i have mailed them on 23rd may for the waive off and there is no action has been taken by the airtel and they are calling me and messaging me to make the payment.

This is a torture on the customers that without any fault of the customer still the company like airtel is forcing the customers to make payment without their fault.

Please resolve the issue

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Jul 6, 2017

Complaint marked as Resolved

Airtel customer support has been notified about the posted complaint.

Verified Support

Jun 04, 2017

Airtel Customer Care's response Dear Chayankh,

This is with reference to your post dated 01 June 2017.

We would like to confirm that we have shared the resolution details with you.

Should you require further information, please feel free to write to us at [protected]@in.airtel.com

Regards,
Rakesh Kumar
airtel presence (airtel Customer, service team)
bhartiairtel ltd

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Jun 07, 2017

Updated by chayankh THere is no resolution given and i have attached the email form the airtel team regarding the waiver of 1998.85 Rs and that is still not done and due to which i am getting msgs and calls to make the payment for which i am not liable.

What service you are offering.

GIve me the proper resolution and don't make false commitments.