[Resolved]  Airtel — No proper response for shifting to new address request

Address:

Bangalore, Karnataka, 560068

Hello,

I am Nijanthan from bangalore. I am using Airtel broadband for more than 2 years. Still now i don't have any major problems. Now i have shifted to new home in the same area next street, which is not more than 400 meters.
I have submitted a shifting to new address service request on Feb 04, 2017. Service technician came on Feb 07th and inspected the connection and said there is some port issue and he said he will come tomorrow and fix the connection. But he didn't turned up till now. I have escalated the issue to escalation department.
Kiran from escalation department called immediately and said there was some back end issue which will be solved within 24 hrs. But no response from him after that. I have called customer support team, but no proper response from them.
My friends are suggesting to change to other local network providers which are providing more better services.
I am not sure what to do next. Anyone can help me.

Service request no: 78490612

Thanks