[Resolved] Airtel — no refund for airtel broadband

arulpiereraj

from Chennai, Tamil Nadu

Address:

Chennai

CAF NUMBER: [protected]
DSL:[protected]

Hi - I ordered for Airtel Broadband connection on 28-March-2020. It was a quarterly plan for the price 2828.00. Installation person came to my home on 12-April-2020 and confirmed that Interner connection is not feasible due to distance of my house location from the Internet box. I didn't got cancellation confirmation nor didn't got my amount of refunded.

As a matter of fact, on Airtel app it shows my account is active still, but i didn't even got the connection! When I reach out to them through email, I get calls from Airtel person that I'll get refund confirmation at least but haven't for so far.

On the Airtel app it shows I'll be billed soon. Please escalate.

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Apr 30, 2020

Complaint marked as Resolved

I have reached out to person who booked internet for me. He was able to process the refund.

Airtel customer support has been notified about the posted complaint.