[Resolved] Airtel — No response for 2 weeks to changing iptv to digital tv | |||||
Dear sanjita, Yesterday (22 jul 2016) mr. Sahil sharma, from the airtel resolutions desk called to fix a time for airtel to visit my home to replace the iptv with the dth box. We decided that the team would visit my house at 6 pm in the evening. He assured and even promised that they would arrive on time and airtel would keep its word. He even said that this was absolutely final. I rushed home from work and then waited and waited in vain. No one visited my house. No one had called till now. I am absolutely at my wits end!!! Please suggest where should i complain next??? Absolutely disgusting! Regards Mona choudhuri [protected] Sent from my phone On 19-jul-2016, at 3:54 pm, "appellate. [protected]@in. Airtel.com" wrote: Dear mona choudhuri, Greetings from airtel! This is in reference to your email expressing concern over delay in dth installation or your airtel fixedline number [protected]. We have forwarded your complaint regarding delay in dth installation to the concerned team. Our team will be contacting you with an update on the same shortly. Inconvenience is deeply regretted and we appreciate your cooperation in this regard. Warm regards, Sanjita das Bharti airtel limited — original message — From: mona. [protected]@undss.Org To: [protected]@airtel.com;nodal. [protected]@in. Airtel.com;appellate. [protected]@in. Airtel.com Cc: Sent: 19/07/2016 03:05:05 pm Subject: iptv conversion to hd tv - no response from airtel for 11 days It¿s been 11 days since i raised a request and no action has been taken so far!!! Dear customer service, I received several mails telling me to contact airtel before 31 jul 2016 to change my iptv connection to an hd tv. I called airtel on 121 on 8th jul 2016 to change my iptv connection to hd tv and was told that someone would contact me within 24 hours discuss the new rates and fix a time to visit my residence to fix the new connection. No one called me. I called again on 15th jul 2016 and repeated my request and was told, once again, that someone would contact me within 24 hours and discuss this. I was quite angry because no one had contacted me for a whole week and demanded to talk to a supervisor. Finally a supervisor spoke to me and apologized and assured me that this time my request would be attended to within 24 hours. He was very confident about my concerns not being ignored. Five days have passed and airtel has not called me!!! What am i supposed to do now?? Should i write to mr. Sunil mittal?? Thank you and regards, Mona choudhuri Mob: [protected] Landline: 41605361 Address: i - 1758 chitranjan park, first floor New delhi 110019 Was this information helpful? | |||||
Aug 24, 2016 Complaint marked as Resolved Airtel customer support has been notified about the posted complaint. Verified Support Jul 24, 2016 Airtel Customer Care's response Dear Ms. Choudhuri, This is with reference to your post dated 23 July 2016. We would like to acknowledge that we are working to address your concern as soon as possible. We will connect with you to get additional details, if required, to resolve the concern effectively. You can also get in touch with us at airtel.[protected]@airtel.com Regards Akanksha Singh airtelpresence (airtel customer service team) bharti airtel ltd airtel.[protected]@airtel.com Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services Twitter - www.twitter.com/airtel_presence Facebook - www.facebook.com/bhartiairtelltd Verified Support Aug 26, 2016 Airtel Customer Care's response Dear Ms. Choudhuri, This is with reference to your post dated 23 July 2016. We tried calling you multiple times to get additional details to enable us to address your concern. However, there was no response. We will appreciate if you could share your alternate contact details / convenient time to call. Please write to us at airtel.[protected]@airtel.com Look forward to hearing from you. Regards Akanksha Singh airtel presence (airtel customer service team) bharti airtel ltd. airtel.[protected]@airtel.com Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services Twitter - www.twitter.com/airtel_presence Facebook - www.facebook.com/bhartiairtelltd | |||||
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