Airtel — NO SENSE OF LOYALTY!

Address:

Bangalore, Karnataka

I have been an Airtel Customer for over 8 years now, so much so I have been using the same number. I have been using Blackberry services on this number since 2 years or more now. My blackberry had to go for a repair so I was using another handset which needed a normal 2G connection. they mentioned that the 2G wil not work unless I get the Blackberry internet connection de activated.. Thats 599 bucks for the month down the drain. I get my blackberry back. I call them to de activate the 2G and activate my Blackberry plan. and they give some scheme saying it is going to cost after certain usage. I told them. I deactivated the services for one week. I was using unlimited interenet previously and now they say"ITS NOT POSSIBLE. SORRY" Sorry, but seriously? how do you expect customers to be loyal again?? As I type this complaint, the airtel guy has kept me on hold on 121 as I asked him to transfer to some one senior. The phone has been on hold for more than 14 minutes now and I AM SURE HE IS NOT TRANSFERRING THE CALL ANYWHERE. 16 minutes of hold and all supervisors in airtel are busy !!! IF YOU WANT LOYAL CUSTOMERS, BE LOYAL TO UR CUSTOMERS WHO HAVE BEEN WITH YOU SINCE YEARS. !