Airtel — No Service and Signal Since Two Days

Hi Team,
My Airtel Sim got deactivated automatically Two days back and there is no signal available to contact customer care. When I have called the nearby Authorized Airtel store (Nagercoil Location) from my another mobile number, they informed me to visit the store and pay INR50 for new SIM. Is it mandatory to visit and pay? or is there any other option available to resume my sim service?
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