Airtel — no service coverage - all of a sudden

Address:

600017

M facing serious issues with airtel! All of a sudden you disconnect my network for no reason absolutely!, 11:30 am : there is no signal 12:pm: tried reaching the customer support through a friend's prepaid number - the ivr is pathetic and does not guide the customer to the support person to address the issue. 12:30 pm: had to literally cut an important call of my colleague, so that i can use his phone to raise a complaint. Now postpaid connections get a better reach to customer care, such an in differential treatment! Sigh! The customer support suggested to visit the nearest store to change this sim. The issue of why this happened was not identified. 12:45 pm, :the customer support @ airtel store, jahangir street, parrys, chennai - confirmed that the sim to be replaced but activation would take 48 hours. They do not have a kyc validation through adhaar for quicker activation for postpaid is the feedback. So i was redirected to the next nearest airtel store at broadway junction, chennai. 1:15 pm: the support at the airtel store confirms that there is a ticket pending for activation centrally which has a tat of 48 hours. Post which a request for new sim replacement can be entertained. 2:15: calls back the customer support for help to resolve the ticket and help in faster activation and i am still stuck without any service being provided by the network. Guys! Understand i have a travel plan ahead and with a lot of financial transactions to be made. All otps are blocked. The sad thing here is the issue of why the sim got blocked is still not identified. I am swimming through one of my toughest days of needing to make several calls and transactions. Thank you airtel! I am just wondering how you are going to call me and express "i am really sorry for putting you in so much trouble, the sim would be activated in not less than 48 hours." cheers! You have just given me way for an idea! Good bye!