[Resolved]  Airtel — No service for airtel 4g hotspot

Address: 560032

Website: Airtel.in

I have been following up with Airtel for replacing 4G hotspot battery which is in a very dangerous condition right now. It's completely bulged and if i try to charge it may even blast and cause severe damages. I first walked into an Airtel store in RT Nagar in April to enquire about it. They were not even ready to talk and asked us to call customer care. I called up customer care from that store only but they said they do not know what can be done. They did not even register a complaint or service request. We checked online and approached some service centres in Mathikere and Rajajinagar they said they have stopped supporting Quanta batteries. Later we checked in all shops in SP Road hoping to find a battery. We checked in Airtel office at Nandidurga Road they too gave us 2 nos which were switched off. They did not even know the service centre address. We approached customer care but again no help. They asked us to drop an email. I did that but no response. I posted a complaint in facebook that's when they spoke to me. But my post was deleted from facebook. I called up customer care several times only then they responded. They sent me a list of service centers. I called up every centre provided in the list nearly 20 of them but they all replied that they do not support this battery. I wrote to appellate when they said they will have a device engineer visit our place. Today morning i got a call from[protected] the engineer was very rude and said they cannot do anything as the company had stopped supporting this device. It's just been a year and now if i have to buy new device every year why should i take Airtel connection? Also when i first approached the device was under warranty. Now the warranty has expired. This is not my problem but the companies negligence. I want to make sure that i get a replacement in next 24 hours failing which i will disconnect all my airtel connections and make sure all my friends also move to a different network. Me being a lady i have been roaming around so much in between my office time and personal time. I feel so harassed right now. I need justice. I have no dues till today. Even if the device was not working i have made the payment on time. I have been a loyal customer of Airtel for 14 years now and i had this issue everytime i buy a new connection from them. I am now paying for being loyal to Airtel.
How can they sell a device to customer with so much of advertisement and later say they don't support that device. Severe action must be taken against Airtel for cheating and harassment.