This is regarding Airtel service issue on my mobile number and for the same raised Incident#blr[protected] on 12th August 2022 with turnaround time as 16th Aug 2022 but it is closed on (16th Aug 2022 around 7pm IST) without any resolution when I contacted customer service today I am informed that team has tried to contact me on airtel number but I am not reachable.
I am surprised to hear the reason for the closure because 1. During the complaint they have taken my alternate number as +[protected]. Is it just to fool the customer that you will try to contact an alternate number or you will really contact an alternate number if the primary number is not reachable? 2. 17th Aug 2022 at the same time as about (AEST 10.30pm, 7pm IST) I got a WhatsApp ping from Airtel person "Arya" asking about the information. I responded 1.30hr later and chatted for a few minutes. He suggested a few steps and I tried those, but the issue did not resolve (attached WhatsApp chat screenshots FYR). After giving a response how can they close the incident? Not sure why did they not called on my alternate number +[protected]
When I called on 18th Aug 2022, the support person transferred the call to supervisor Name : Nitin Dogra. He is saying the same but when I asked about why they did not contact on my alternate number, no answer and when I asked about WhatsApp chat he said nothing mentioned in the closure reason. If that is the case, I asked to reopen the issue he denied and asked to raise a new incident# CCNOR3BLR[protected] with resolution time as 27th August 9:05 pm. Is that supervisor's job to provide customer service or just raise a new incident and ask to wait for another couple of days to fool the customer again?
This is how Airtel is providing service by fooling the customer and taking heavy charges for nothing.
Today that is 30th Aug 2022 I called to enquiry again they said my incident closed and closure reason is issue resolved. I did not get any confirmation from Airtel but incident closed. Is this how airtel provides service ?
Now even I am not getting incoming calls on my number +91 [protected]
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