[Resolved] Airtel — No service or weak signal | |||
We are facing network issue in calling since 5 feb 2017 on my num [protected]. same issue occurred in my another number [protected] also. We wait till 8th feb and registered a complaint with airtel whose complaint no. is 73995745. On 14th feb we come to know that same has been closed mentioning that earlier same issue is still on hold which was registered in aug 2016. Please be noted that aug 2016 issue was regarding internet services which we are not using now because no solution was given for our concern. But this time issue is regarding the most basic service i.e. Ph calling. we are chasing behind airtel since then but they are only saying that new site is planned and it will take 90 to 120 days. They had there engineer visit at my location and he has also confirmed that issue is serious and there is no network coverage in my location. Also he has confirmed that they had multiple complaints near by our location. For interim solution, we have also asked for some router(network booster) to be installed but no response for this from airtel. Please help me a.s.a.p because I am pregnant and I am not be able to contact my husband during his office hours. Other complaint registered : 74124580, 74061497 Was this information helpful? | |||
Apr 2, 2017 Complaint marked as Resolved Airtel customer support has been notified about the posted complaint. Verified Support Feb 25, 2017 Airtel Customer Care's response Dear Customer, This is with reference to your post, dated 25 February 2017. We would like to acknowledge that we are working to address your concern as soon as possible. We will connect with you to get additional details, if required, to resolve the concern effectively. You can also get in touch with us at [protected]@in.airtel.com Regards, Anil S. airtel presence (airtel Customer, service team) bharti airtel ltd Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services Twitter - www.twitter.com/airtel_presence Facebook - www.facebook.com/bhartiairtelltd Verified Support Mar 02, 2017 Airtel Customer Care's response Dear Customer, This is with reference to your post dated 25 February 2017. We tried calling you multiple times to get additional details to enable us to address your concern. However, there was no response. We will appreciate if you could share your alternate contact details and convenient time to call for resolving your concern effectively. Regards, Rakesh Kumar airtel presence (airtel Customer, service team) bharti airtel ltd Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services Twitter - www.twitter.com/airtel_presence Facebook - www.facebook.com/bhartiairtelltd | |||
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