Airtel — no signal in duplicate sim

It's been more than 20 days since i got a duplicate sim in replacement of my old sim which was lost.
Since then, i have not got any network connection in my sim. Both the airtel customer support and official stores are unable to solve it. They say that sim is already activated from our side.
I have been missing many important tasks and details because of this issue.
It's disappointing to have such unfaithful service provider in india.
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