Airtel — No signal & no proper response

For the last 5 days no signal to the dtv, the id. [protected].
I registered the on line complaint vide ref. No
Dt[protected]
Dt 43745973 latest on[protected].
Specifically, i mentioned the airtel registered mob. No and an alternate mob. No. . On[protected], receive call from airtel customer care that they are sending technician by 9 am. .
On[protected], at 12. 30. Pm somebody from airtel called to the registered
Mob no. Unfortunately the mob was on silent mode, in which the registered mob sim is inserted. But specifically i mentioned another alternative mob. No in the complaint formate, and nobody called to that mob. No which was in general mode.
At 2. 30. Pm i found the missed call from the airtel technician. I called him immediately. To my surprise his reply was, your complaint was closed from the customer care.

It is surprised, a complaint was closed without proper enquiry.
And i am charged to the unviewed dth on daily basis.

Further i come to know that thousands of customer facing the same problems from the airtel dth.
No proper service centre to attend the complaints locally.

Only centralised customer care centres at 4 or 5 places for the entire indian operation.

So, customers don't have alternatives other than to shift to other dth operators. Even if experience the same fate, only govt has to enter into the matter, since it involved with crores of voters