[Resolved]  Airtel — Non activation of prepaid no [protected] after 24 hrs

Address:

New Delhi, Delhi

Dear Sir, My Mobile no. is [protected]. I had given application to convert my postpaid connection to Prepaid at Sector-5 Dwarka, New Delhi. My postpaid connection stopped at 1730 hrs on 03/06/2015. At 1950 hrs, still my prepaid sim has not been activated. Prepaid sim no.[protected]. Pl resolve ASAP. 1. I had given request on 01 Jun 15 at sector-5 Dwarka outlet of Airtel. My documents were verified and request accepted. I was told that the process would be complleted within 24 Hrs. 2. On 03 Jun 15 (more than 24 hrs later and after calling customer service twice) my post paid sim was deactivated. After 30 min, I installed prepaid sim and called 59059 for verification. I was told that my profile was not updated, but that the same would be done after 4 hrs. I even called customer serv 121, 129 etc five times. 3. On 04 Jun 15, at 0830 I again called 59059 but was told that there is some bank end problems and the process is taking time. 4. This all is clearly a procedure to harass customers. The mail which I am attaching frm Airtel has not even understood what the problem is. 5. I am an Armed Forces Officer and Airtel is blocking all my communication. 6. This problem requires resolution at Supervisor/ officer level.