[Resolved] Airtel — Non availability of 4g internet services

Sanjay dalmia

from Gurgaon, Haryana

Address:	411040
Website:	www.airtel.in

Airtel sold 4g internet services to me on 29jul on portable router. After three complaint calls and repeated follow-ups - they advised me that 4g internet service is not available in my area. My complaints are:
(A) why are they selling these services in front of my house - if it is not available.
(B) i bought the portable router from airtel. The airtel employees guided me to by the portable router and the prepaid connection. Why are they not aware about it?
(C) why did it take three complaints and repeated follow-ups to advise me that the service is not available in my area?

Very disappointing.

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Sep 16, 2016

Complaint marked as Resolved

Airtel customer support has been notified about the posted complaint.

Verified Support

Aug 16, 2016

Airtel Customer Care's response Dear Customer,

This is with reference to your post dated 9 August 2016.

We would like to confirm that we have shared the resolution details with you.

Should you require further information, please feel free to write to us at airtel.[protected]@airtel.com

Regards,

Akanksha Singh
airtel presence (airtel Customer, service team)
bharti airtel ltd
airtel.[protected]@airtel.com
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