[Resolved] Airtel — Non availability of any benefits after recharge | |||
Sir, Being an Air Force personnel with a transferable job, I am an airtel customer for more than 5 years from various circles. It is the customer support and the positive attitude of your personnel of the previous circles (Delhi NCR& Bihar) that prompted me to stick with airtel here at Sirsa Haryana. On 29 Mar 15, I have recharged with Rs.77/- in my mobile No. [protected] after going through the self care (*121#) and checking data services. When I checked, the offer was 500MB 3G data for 14 days. Accordingly, I immediately recharged through SBI freedom installed in my mobile. Message received as "recharge successful, talktime credited 0.0" etc., When I checked data balance and validity it was shown as some 600+ MB and validity 29 Mar. I approached your customer care executive and then his senior yesterday itself and today. They say I have done a wrong recharge and no benefit can be given. It is requested that either the full amount may be refunded or a regular talktime or 3G data may be credited to my number. Looking forward to a positive response from your side Was this information helpful? | |||
Aug 5, 2021 Complaint marked as Resolved Airtel customer support has been notified about the posted complaint. | |||
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This is with reference to your post dated 30 March 2015. We would like to confirm that we have shared the resolution details with you.
Should you require further information, please feel free to write to us at airtel.[protected]@airtel.com
Regards
Rakesh Kumar
airtelpresence (airtel customer service team)
bharti airtel ltd
airtel.[protected]@airtel.com
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