[Resolved] Airtel — non credit of recharge amount

tpbalakrish

from Chennai, Tamil Nadu

Address:

Chennai, Tamil Nadu, 600061

I have recharged rs 31 on 26th july 2017 for my mobile [protected] under the package of std calls at 30 ps per minute for 27 days to meet std calls from bangalore at concessional rate. But as the package did not meet my requirement (As mentioned in their web site) i requested airtel to cancel it and credit the amount to main account on 27th july 2017. But my request has not been accepted. I request airtel company to credit the recharge amount to my mobile account immediately.

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Aug 2, 2017

Complaint marked as Resolved

Not solved so far and recharge amount not credited

Airtel customer support has been notified about the posted complaint.

Verified Support

Aug 02, 2017

Airtel Customer Care's response Dear Customer,

This is with reference to your post, dated 01 August 2017.

We would like to acknowledge that we are working to address your concern as soon as possible.

We will connect with you to get additional details, if required, to resolve the concern effectively.

You can also get in touch with us at [protected]@in.airtel.com

Regards,
Rakesh Kumar
airtel presence (airtel Customer, service team)
bhartiairtel ltd

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