Airtel — Non Installation of Broadband inspite of Makinf Full payment

Address:

Mumbai City, Maharashtra

I reside in Kandivali (e), Mumbai and had applied for broadband + landline connection for my residence as Airtel is already providing service to many other flats in my building. I also made 6 months advance payment for same of approximately Rs. 7200. I have received SMS on 05.07.2015 that documents against my Airtel account no. [protected] and Fixed Line no. [protected] have been received and connection will be provided in 3 days. Since then I have only received 2 SMS on 10.07.2015 and 21.07.2015 that their is some technical problem and there may be delay and nothing further has happened. My CAF No. is 724625. Needless to say I am extremely frustrated that even after more than 3 weeks of payment being deducted from my account no connection has been provided. I talked with the sales executive (who is responsive and trying to help his level best) and he gave me the no. of Area manager, Mr. Diwarkar singh, who didn't do anything about the problem and on me following up just gave me the no. of installation head, Mr. Devendra Arora. I tried calling him and he answers that he is on another call and will call back. After waiting 1 hour when I call back, he asks me to send caf no. (724625) and says he will call back. After waiting another hour when I try calling, he simply starts cutting my calls. He doesn't even have the courtesy to answer back and once when we do talk for a sec he talks rudely as if we are asking him for a favour and again disconnects. I just WANT A REFUND OF MY MONEY NOW. I AM NEVER EVER GOING TO BUY ANY AIRTEL SERVICES AND WOULD ADVISE OTHERS SAME.