Airtel — non provisioning of data on child number [protected]

Jk mishra

from Gurgaon, Haryana

Address:	Mumbai City, Maharashtra, 400054
Website:	www.airtel.in

Sir
On 25 jun 18 i upgraded my plan from 649 to 799 with the aim to add my child number [protected] which otherwise was a prepaid number and working fine. However, the number was added but no data was allocated or wasn't available for use for 4 days i was then advised by the airtel customer care to disconnect the child plan on [protected]. Once i disconnected this number from the family plan on 29 jun an automatic 399 postpaid plan was active and began working fine.
I thus readded this number to child plan and hain the data on family plan wasn't available for browsing.
Request resolve to ensure that i get data to use in my child number [protected] while in family plan.

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Airtel customer support has been notified about the posted complaint.

Jul 05, 2018

Updated by Jk mishra The complaint is ordinary but the customer support services seem to have no idea as to how data on the number [protected] is unavailable despite a 4G network on display. The calling from number is OK .