Airtel — Non receipt of refund for the uninstalled Dth connection

This is to bring to your kind attention that I have initiated a request for getting a Dth connection of Airtel at my flat located in kondapur, Telangana, India. I have been immediately charged with a payment of INR 4, 000 for the connection and 6 months subscription. Later I was informed that it is not possible for the installation in our building and I was informed that the refund would be processed. Inspite of my continuous follow up, i still don't have any idea on the status of my refund. My order ID is[protected] and the customer ID given is [protected]. Kindly look into the same.