[Resolved] Airtel — Non uniform rates for same service | |||||
This is with reference to land line number 40027616, Last time, few month back when I called up airtel to change my static ip charges to monthly they told that since your are currently subscribe to annual plan, right now its not possible and can be changed only when its end, Yesterday again when I called they are saying that the pack is already renewed I have to pay 5000 for the same whereas normally airtel is charged 99*12=1188 approx for static ip, this is clear cheating and Airtel is just looting their customers by this hidden charges, When I asked them when normally charges are 1200 approx than why I’m charged 5000, they gave all absurd answers and was ready to give 500 discount also, which I’m not ready acceptable. I have mailed airtel the same, and its more than 24hrs i have not received any reply from their end. Charges should be uniform and as per market, last year also i paid more charges due to the same reason, this time if i dnt get a satisfactory reason will switch to some other service provider who dont cheat their customer and charges uniform Was this information helpful? | |||||
Aug 13, 2016 Complaint marked as Resolved Airtel customer support has been notified about the posted complaint. Verified Support Apr 23, 2016 Airtel Customer Care's response Dear Mr. Kothari, This is with reference to your post dated 23 April 2016. We would like to acknowledge that we are working to address your concern as soon as possible. We will connect with you to get additional details, if required, to resolve the concern effectively. You can also get in touch with us at airtel.[protected]@airtel.com Regards Akanksha Singh airtelpresence (airtel customer service team) bharti airtel ltd airtel.[protected]@airtel.com Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services Twitter - www.twitter.com/airtel_presence Facebook - www.facebook.com/bhartiairtelltd Verified Support May 12, 2016 Airtel Customer Care's response Dear Mr. Kothari, This is with reference to your post dated 23 April 2016. We tried calling you multiple times to get additional details to enable us to address your concern. However, there was no response. We will appreciate if you could share your alternate contact details / convenient time to call. Please write to us at airtel.[protected]@airtel.com Look forward to hearing from you. Regards Akanksha Singh airtel presence (airtel customer service team) bharti airtel ltd. airtel.[protected]@airtel.com Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services Twitter - www.twitter.com/airtel_presence Facebook - www.facebook.com/bhartiairtelltd | |||||
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i have written many mail to [protected]@in.airtel.com, from my registered email id (case id [|BAL|Ref29715880|]), refer and reply with appropriate answer.
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