Airtel — Non Working WiFi Hotspot

Address:

New Delhi, Delhi

With deep frustation, I was writing this expecting some response. I purchased Airtel's 4G Wifi hotspot with the MSISDN #[protected] from the Airtel store at Sarojini Nagar (South Square) on 25th July, 2015. I have taken a subscription for 3 months along with the device upfront. The very next day I got a message informing the device had been activated and the same was ready for use. But the hotspot was not getting connected to the backend. Visited the store many a time only to observe cold response from the store personnel every time. No one was willing to resolve the issue. An unskilled support guy at the store gave a suggestion to follow up with device vendor (ZTE here). Another assumed it a problem with the SIM and procured a new one to replace the earlier one. None of these worked. On the other visit, they APPARENTLY raised a ticket in their system and asked me to wait for a couple of days. Nothing happened yet. Nor were they ready to accept back the device in exchange for my money. I was given a contact number (of the store) : +91 [protected]. And it never seemed to work. With such a ruthless personnel operating the stores, it is not possible for a common man to redress for their losses. I would recommend not to go for AIRTEL's services. Note: To the AIRTEL team: I am not a one born with silver spoon to pay someone for no services received. Request you to pay my money back. Sorry that I subscribed to your services, the biggest mistake I ever did.