[Resolved]  Airtel — Not able to make outgoing calls after MNP

Address:

Thiruvananthapuram, Kerala

Hi, On August 10 2015 I applied for porting to port from Airtel Tamil Nadu to Airtel Kerala at Trivandrum, Kerala. After repeated calls and really hard times my sim got activated finally on Aug 21. But to my surprise am not able to make outgoing calls and send sms. But am able to receive calls and sms. When am in roaming am not able to receive calls also. and the sim just sits inside my phone draining my battery. Am able to connect to net. Every time I try to make a cal, the call gets disconnects with just a beep sound. I even replaced the sim again, but no use. I am really fed up and frustrated by repeatedly sending mails to 121 and calling 198 and the Airtel showroom where I took the SIM (Strore number:[protected]. Every one says that there is a technical issue and they will escalate this issue to higher officials. I get calls from Airtel saying that the issue will be resolved withing 48 hours. But a month is over now and my issue is still not resolver. Dear Airtel, this is how pathetically you treat your loyal customers. The worst customer care service you have. I have mailed this issue to nodalofficer.[protected]@in.airtel.com and got a call from Mr.Baskaran saying that they will update the status regarding the issue. But till now I didn't receive any calls. Please do take some SERIOUS action ASAP, as I use this a my primary number. You guys are responding well, but the issue is always unresolved. And even my balance is also not carry forwaded from the old sim (Am porting between airtel to aritel) My airtel number: [protected] alternate contact number: [protected] Thank you for your wonderful service, Narayana Swamy