Airtel — Not able to provide soft copy of the payment bill on my name

Airtel — Not able to provide soft copy of the payment bill on my name

K KiranYVSS from Hyderabad, Telangana Aug 14, 2022 Aug 20, 2022 This thread was updated on Aug 20, 2022

Hello, I have recharged Airtel annual pack for my mobile on 17th July 2022 for the amount of INR 2999. So far they are not able to generate soft copy of the bill and provide it to me. Raised a request on 30th July 2022 with complaint number CUDRR3BLR[protected], and request is closed on 9th August with no resolution. A follow up request has been raised CUDRR3BLR[protected] on 06th Aug 2022 but no resolution yet. I was finally told by Customer care after multiple attempts that I need to send the snapshot of the app where I am not able to download the receipt, which I was noted told so far during follow ups. I really do not understand how long airtel needs to generate soft copy of the payment that was made. Providing the bill is the basic need for any transaction. Attached proof contains my mobile number at the top. Expecting early action. +1 photos Was this information helpful? No (0) Yes (0)
Airtel customer support has been notified about the posted complaint. Aug 20, 2022 Updated by KiranYVSS Now Airtel closed the other complaint CUDRR3BLR[protected] also that I mentioned without resolving. Also did not receive any email on the email that I had sent to ThankApp support. Beside that, basing on the complaint that I have posted here on Consumer Complaints, I have received 2 follow up calls and they does not know English and cannot talk any language other than Hindi and they are not even in a position to read the email also. It is such a basic need to provide a bill on customer name once amount is paid and Airtel is failing to provide soft copy for last month. What a pathetic situation. Aug 20, 2022 Updated by KiranYVSS After talking to customer care, they asks to send email to specific ID. And if we send below is what that I got. They have provided email ID which is not even being monitored and it is full. How can they give such Email ID and ask customer to wait for response. Seems like they do not have any intension to solve the problem. Delivery has failed to these recipients or groups: thanksapp.[protected]@airtel.com (thanksapp.[protected]@airtel.com) The recipient's mailbox is full and can't accept messages now. Please try resending this message later, or contact the recipient directly.
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