[Resolved]  Airtel — Not able to raise complaints to Airtel, and not able to consume data pack due to no data network, a good way to fool customers

This issue was never addressed. The only way to raise complaints is to use the app, which requires data/coverage. If you try to connect to a Wifi through tethering with someone else to raise the complaint, the app says connect to data and try again. Same with not able to make calls when there is not signal. So ideally how can anyone raise a complaint when there is no coverage in the location where the issue is occurring. This way they can claim that there are no consumer complaint. To site an example: my mom's phone was not having signal from many days in her area, and she called me from landline. so I called customer care number and chose the option: not able to make calls or access internet. The AVR automatically says your complaint is registered. Then I had to call from my BSNL number to register the complaint. So please anyone buying airtel connection, please ensure that you also have any other providers call and data with you so that you can raise complaints when your airtel is not working. Just thinking: Instead why not just take connection from an alternate provider so that you don't have to maintain 2 connections.