Airtel — not able to select package of our own in dth and airtel refuse to close our second dth connection when asked

Address:	Bhopal, Bhopal, Madhya Pradesh, 462026
Website:	www.airtel.in

They are not activating dth plan selected by me...
Whenever trying to select my own package, reply comes that it cannot be processed.
We are forced to select their pre decided package.
N complained a lot to stop my second tv connection as we don't require it but also are not doing that and deducting money everyday...
Costumer call service person is not responding and refuse to connect to its senior and saying we can't process your request even without telling reason..