[Resolved] Airtel — Not able to shift broadband connection | |||
I requested Airtel to shift my broadband connection as I was changing my residence on 3rd June, on 5th their technician came to connect the hardwares and assured that by 6th June connection will be restored. From 6th June to 20th June today we called up Airtel at least 7-8 times and Everytime they gave an excuse and bought time to give connection. And still I don't have any connection. What reason they are quoting is that a new DB box has to be installed. I don't understand, how can such a big company is not able to solve such a minor problem. Airtel's service has downgraded tremendously with no professionalism whatsoever. There was no communication from their side regarding the problem and Everytime it was us calling them. I am so fed up of this situation and even tired of scolding the useless customer care executives who are big time liars giving false commitments. Was this information helpful? | |||
Aug 10, 2016 Complaint marked as Resolved Airtel customer support has been notified about the posted complaint. Verified Support Jun 21, 2016 Airtel Customer Care's response Dear Customer, This is with reference to your post dated 20 June 2016. We are keen to resolve your concern; however, we will require your airtel account number along with an alternate contact number to resolve it effectively. Look forward to receiving the required details at airtel.[protected]@airtel.com Regards, Akanksha Singh airtel presence (airtel customer service team) bharti airtel ltd. airtel.[protected]@airtel.com Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services Twitter - www.twitter.com/airtel_presence Facebook - www.facebook.com/bhartiairtelltd Verified Support Jun 22, 2016 Airtel Customer Care's response Dear Customer, This is with reference to your post dated 20 June 2016. We were waiting to receive your contact details to enable us to address your concern. Since we have not heard back from you, we trust your issue has been resolved. If you require further information / assistance, please write to us at airtel.[protected]@airtel.com Regards Akanksha Singh airtel presence (airtel customer service team) bharti airtel ltd. airtel.[protected]@airtel.com Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services Twitter - www.twitter.com/airtel_presence Facebook - www.facebook.com/bhartiairtelltd | |||
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