[Resolved] Airtel — Not able to use internet on postpaid

Piyalidutta

from Delhi, Delhi

Address:	700132
Website:	www.airtel.in

From last 2.5 months i am using airtel postpaid. According to my bill plan i'll get 500mb 3g in every month. But still now i am not able to connect internet in my mobile but paying for this. I had lodge a complaint in customer-care (Verbal) on 16th sep 2016. I called them again and again, always they response me that "there is some technical problem, give us 24hrs to resolve" but still they don't resolve the issue. Yesterday i went to airtel mini store (Barasat) and update the sim card but that also not working. Please resolve the matter.

Was this information helpful?

No (0)

Yes (0)

May 18, 2017

Complaint marked as Resolved

Airtel customer support has been notified about the posted complaint.

Verified Support

Oct 09, 2016

Airtel Customer Care's response Dear Customer,
This is with reference to your post dated 6 October 2016
We are working on your concern and would require some more time to resolve it. We shall keep you updated of the progress.
You can also get in touch with us at [protected]@in.airtel.com
Regards,
Anil S.
airtel presence (airtel Customer, service team)
bharti airtel ltd
[protected]@in.airtel.com
Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd

Verified Support

Oct 16, 2016

Airtel Customer Care's response Dear Customer,

This is with reference to your post dated 6 October 2016.

We would like to confirm that we have shared the resolution details with you.

Should you require further information, please feel free to write to us at [protected]@in.airtel.com

Regards,
Akanksha Singh
airtel presence (airtel customer service team)
bharti airtel ltd.
[protected]@in.airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd

Oct 17, 2016

Updated by Piyalidutta My issue regarding that problem didn't solved yet.

"Dear Customer,

Greetings from Airtel!

This is in reference to your email informing us about not being able to use data services on your Airtel mobile number [protected].

I understand that not being able to use data services has inconvenienced you. I have registered your complaint and the reference number is SR71840190. Let me assure you that the same will be resolved by 06/10/2016.

Thank you for your cooperation.

Best Regards
Fathima A
Service Specialist
Airtel"

I received this mail from airtel on 6th Oct 2016 but still now there is no solution for that. I have talked to customer care atleast 25times about the issue but every time they say "give us 24hrs to resolve". But after that no communication happened from there end, where as i got atleast 5 mail and 5 SMS that saying about my bill.