Airtel — not able to use my main balance

Address:

Kannur, Kerala, 670305

I have a balance amount of 199 rs in my main balance and i cannot use it for speacial recharges. What kind of service is provided by the airtel to the customers. The customers have no freedom to choose the offers even if we have the main balance and i found its like a bad service provided by the airtel and should take action against airtel. And this is slavery