Airtel — not able to use the data as well no proper response from the customer care
Vasai, Thane District, Maharashtra, India
Cacarajeshmundra on Jan 5, 2019
I am airtel postpaid plan user. I had data issues from the airtel as was not able to use the internet services from 27/12/2018. For one day i thought there may some technical glitched and will be resolved, but the same was not resolved. On 29.12.2018 morning i had made complain for the same but no proper response was received. Lateron in evening i had again called for the issue at that time one complaint number was received stating as follows:-
"dear customer, reference no.[protected] for your airtel mobile has been registered on 29/12/2018 18:51:42. The same will be closed within next 16 hours.. To check the status, sms sr (Ref. No.) to 121."
Till 31.12.2018, the problem was not resolved then i again called on 31.12.2018 at 18.11 and no satisfactory answer was received and again i was told that it will take another 72 hrs. However, i had forced the junior person to transfer the call to senior person and the same was done but it to 30 minutes and 37 second. After stating that i will go to consumer court these persons started to resove the querry and in 15 minutes my problem was solved. However, due to this glitch i had lost some money in share market as was using airtel services for trading through mobile. Alos my postpaid bill should also be reduced by the amount due to whcih i was not able to use the services properly
[Jan 06, 2019] Airtel customer support has been notified about the posted complaint.
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