Airtel — not accounted by security deposit (refunded amount) while connection

Address:

Ernakulam, Kerala, 682013

Sir,

My name is sobin sebastian. I took a broband connection in 2015 nov. While taking broadband connection they charged rs. 1000 as security deposit in advance. From that date to till now i regulary paid my all bill amount. Now i asked them to disconnect my airtel connection.in this time they are saying that 1000 rs. Cannot be refunded. The reason they are saying that its not recoreded in their records. If you look my attachment you can understand that they will make so many accounting error in my staement.

I hope you will take an appropriate action for this. I attached here to my relevent documents and their mail replies.