Airtel — not active my custom channel

Address:67803

Sir,
My name is gowtham from kerala. I'm a customer of airtel dth (No: [protected]) as per trai i selected my own channels through tv channel no: 998 on jan 31st. But the channel's are not activated till 08.02.2019. I called customer care 5 times all times they told me to wait 24 hours. And also they suggest to activate their packages its more than my package amount. I'm attached the sms details with this complaint. Please do needfully.
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As per trai guidelines
My dth operator is not changing my pack, they are also not receiving any calls or disconnect call

Kindly help, my airtel dth id is [protected]

Abhishek203's reply, Feb 7, 2019
Airtel is asking for 3600Rs/month without selecting this pack

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