[Resolved] Airtel — Not Allowing me to convert from Postpaid to prepaid

Adinarayan

from Mumbai, Maharashtra

Address:

603103

Hi Team,

Recently i did MNP from JIO to Airtel, when i am doing i didnt relize that they are offering me postpaid(In the openion that, it is going to be preapaid just like other network).

Mobile Number : +91-[protected]

Somehow now i am Postpaid Airtel customer and i am having 499 plan.I am not satisfied with this as i am getting very good benefits with prepaid plans.

I have called to customer care and they offered by some extra data package but still i am not convinced with the postpaid as i am paying more money.

So i have reached to Chennai - navalur Airtel Showroom, they are reluctant to accept my request and asking me to reach Airtel Showroom at Adayar.

What i am not understanding why they are not thinking in the customer point of view and why they want me to pay more money when i dont want that.

Is it the Service, India's Largest network provider should provide to a customer?

If Airtel is not allowing me to convert to prepaid, i am not left with any option to discontinue this number.

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Aug 23, 2017

Complaint marked as Resolved

Airtel customer support has been notified about the posted complaint.

Verified Support

Jul 16, 2017

Airtel Customer Care's response Dear Adinarayan,

This is with reference to your post, dated 7 July 2017.

We are working on your concern and would require some more time to resolve it. We shall keep you updated of the progress.

You can also get in touch with us at [protected]@in.airtel.com

Regards,
Rakesh Kumar
airtel presence (airtel Customer, service team)
bhartiairtel ltd

Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd

Verified Support

Jul 19, 2017

Airtel Customer Care's response Dear Adinarayan,

This is with reference to your post, dated 7 July 2017.

We would like to confirm that we have shared the resolution details with you.

Should you require further information, please feel free to write to us at [protected]@in.airtel.com

Regards,
Rakesh Kumar
airtel presence (airtel Customer, service team)
bhartiairtel ltd

Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd