Airtel — not cooperating with my enquiries

My amount 4100 rupees are deposited with the airtel company but since morning i am trying my best to get info regarding my balance @my a/c executives were not giving proper response i feel i am being cheated as my amount is lying with the said company & time & again they arte saying my monthly pack is 894/- but none of my tv is showing me channels message is due to low balance hardly i get time to watch tv except sundays today i thought of enjoying odi ind vs newzealand but all in hopeless
What should i do now? They put my call on hold make m, e to wait for 20 20 mts & then disconnercts call
I want severe action against company for not helping me