[Resolved] Airtel — Not Deactivating/cancelling Mob No

eramitroy2006

from Bengaluru, Karnataka

Address:

Bangalore, Karnataka, 560045

Hello,

I have raised a request to Cancel My no [protected] on 23-Aug and was mentioned that no is not with me right now it is urgent to cancel as some one is misusing this number.

They told it has been suspended and will be deactivated. But on 7th-Sep when I checked with Durga(Call Center Employee of 121), she told it is still Active. I requested to Transfer the call to Floor In-charge and Yamuna picked the call and she mentioned it will be deactivated with immediate effect and some one will give a call within 24 hours for confirmation.

Nothing happened, on 8-Sep again I spoke with another floor In-charge Manjula and she told it will take another 6 days..

Not sure what kind of process they have. If the no needs to get deactivated due to some fraud or miss use they need such a complex process.

Can you please help on this.

Thanks,
Amit Kumar Roy

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May 28, 2017

Complaint marked as Resolved

Airtel customer support has been notified about the posted complaint.

Sep 08, 2016

Updated by eramitroy2006 Hello Akanksha,

Thanks for your reply. Your Cancellation Team is making fake update and cancelling my request saying I have changed my mind or my alternate no was not reachable for confirmation and all.

I am Airtel customer from at-least 10 years but This is very frustrating. I clearly mention that Number needs to be cancelled on Priority basis. I called several times and getting No help on regards.

I spoke with your Call center representative 'Vignesh' and even Floor manager 'Kiran' again today but they are helpless it seems.

Please handle your customer with little sensitively.

Verified Support

Sep 13, 2016

Airtel Customer Care's response Dear Mr. Roy,

This is with reference to your post dated 8 September 2016.

We would like to confirm that we have shared the resolution details with you.

Should you require further information, please feel free to write to us at airtel.[protected]@airtel.com

Regards,
Akanksha Singh
airtel presence (airtel customer service team)
bharti airtel ltd.
airtel.[protected]@airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

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Sep 27, 2016

Updated by eramitroy2006 Hello Airtel Team,

This issue is still persist and No has not yet deactivated.

Your entire system is useless. They do not even care about Customer. Its more than a month following with you people and still number has not yet disconnected.

What kind of Resolution you are talking about??? When the number is still Active.

I got a call from Airtel Esclation manager Deepika(No: [protected]) but no use of that. All of them just say it will be done sir but nothing worked out.

Will you please make sure to get this number deactivated.

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Comments

Modi Sawan

from Anand, Gujarat

Dear sir aapki company ne bina bataye rate badha diya hai

Harrish Bangera

from Mumbai, Maharashtra

I am 6 year old airtel customer and company has trust issues with me
which is just ridiculous so many complaints made hardly steps taken
apart for passing the buck and try to avoid my concern.

my number : [protected] ...