[Resolved] Airtel — Not disconnecting my connection. We are in uk. Airtel making us to pay bills for the unused broadband and phone | |||||
Hi, We are in uk. We have been chasing to surrender / cancel my connection from may.., However we have spoken to one of the airtel colleague, today. They said, they managed to ring the number `+[protected]` which is my mobile number, the airtel representative talked to the customer about the recent offers and got acknowledged from the customer other end they are happy to stay with offers, — this is a complete made up / cooked story, i would say.., this sim card is with me, i used the sim only during, banking transactions to get otp, other than that i would keep the sim away from mobile and kept it aside. This is a cooked up story / usual story whenever i asked about the status of my surrender request towards my broadband & landline. I am highly disappointed and unethical behaviour of airtel. We have already told, we are no longer in the country, we are in uk and kindly help us to make the process bit speed enough, but looks like no progress at all. We have been trying to genuine, and pay all the dues, surrender my landline & broadband, however airtel has been trying to rip off every month bills for the ununsed broadband & landline and still it is pending, and airtel is pushing me to the corner and try to milk every month for unused broadband & landline. I have already tired and sick of this unethical behaviour. Kindly help and do the needful asap please... Was this information helpful? | |||||
Jul 29, 2017 Complaint marked as Resolved Airtel customer support has been notified about the posted complaint. Verified Support Jun 20, 2017 Airtel Customer Care's response Dear Customer, This is with reference to your post, dated 19 June 2017 . We would like to acknowledge that we are working to address your concern as soon as possible. We will connect with you to get additional details, if required, to resolve the concern effectively. You can also get in touch with us at [protected]@in.airtel.com Regards, KarishmaChauhan airtel presence (airtel Customer, service team) bhartiairtel ltd Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services Twitter - www.twitter.com/airtel_presence Facebook - www.facebook.com/bhartiairtelltd Jun 23, 2017 Updated by Jeyashree C Hi, I have been chasing Airtel lots of time. Please find attached the respective communications. In all the commu nications, they mentioned that the final bill would be generated on[protected] and today as of 6th response, airtel mentioned that the final bill would be generated on[protected]. I literally don't understand why now the final bill date got delayed to[protected]??????? In all the prior conversations it has been stated as[protected]. Why it got delayed? Why should I pay for you guys while I am not using your service at all. Close my connection asap asap. Please action asap. I don't want to pay unnecessarily. It is fault from airtel end for not closing the connection. Why should I keep on paying for their faults with the fact that I am not at all using the connecions!!!       Verified Support Jun 27, 2017 Airtel Customer Care's response Dear Customer, This is with reference to your post dated 19 June 2017. We tried calling you multiple times to get additional details to enable us to address your concern. However, there was no response;we will appreciate if you could share your alternate contact details and convenient time to call for resolving your concern effectively. Regards, Rakesh Kumar airtel presence (airtel Customer service team) bhartiairtel ltd Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services Twitter - www.twitter.com/airtel_presence Facebook - www.facebook.com/bhartiairtelltd | |||||
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I literally don't understand why airtel broadband bill is generated again?????
I received email stating as follows from airtel on 28-June-2017 at 9:00 AM stating as follows: (airtel services stopped and there is no outstanding amount!!)
Please note that your airtel services have been stopped effective[protected]. Your reference number is 83840828.
Kindly note that there is no outstanding amount due on your account.
Why the bill is generated again???? This is so ridiculous. I am not at all using your services and we are in UK. This is causing more stress to us.
Also note: I am in UK and my India mobile number is in UK and you can no longer contact me on my India phone.
Hi Akosha,
Kindly action on Airtel. Though I have requested several times to close. I literally don't understand why Airtel is sending bills again. I can't keep on paying for the ones which we are not using anymore. This is unethical activity. Please do action against AIRTEL!!
I literally don't understand why should I pay bill again after closing the connection, when there are no outstanding dues by that account.
Airtel is trying to misuse and try to extract money from me. Please take the necessary action ASAP.