[Resolved]  Airtel — Not disconnecting service and generating bills

Address:

Chennai, Tamil Nadu, 600092

I have opted for a different service provider as Airtel service was pathetic. I has informed the consumer care in October to disconnect the service and collect the device. There was no further action taken and noone from customer care guided me on the process. Since then I have told every customer care call to disconnect. Airtel has still not taken action and keeps generating the bill every month. Now Customer care calls me for bill payment. when i tell them about disconnection they are asking for proof and process from nowhere. I am sure they have the usage tracker and check the usage for past 3 months anytime. This is cheap money minting strategy.