[Resolved]  Airtel — Not get data benefit

Date of recharge- 02/04/17

As per offer of 5gb night data highlight on my airtel app. To get this offer i have to complete three step shown in the app.(steps are shown in screen shot below) according to first step i did an data recharge of rs 265 having 1.5gb data benefit but i got only 1gb of data then i again did the same recharge this time i got 1.5gb data. so i didn't get the remaining data yet of the first recharge.
I ask about this issue to customer care and they told me that i got the remaining data within an hour. which is not get yet.

second issue is that after doing two times of same recharge the app not go forward or next step. the second step of the process is not highlighted.
but according to second step i installed both the app showing in the screen shot.

SO i want either my 5gb night data + remaining data of the recharge OR refund of rs265
+4 photos
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May 10, 2017
Complaint marked as Resolved 
Airtel customer support has been notified about the posted complaint.
Verified Support
Apr 07, 2017
Airtel Customer Care's response
Dear Customer,

This is with reference to your post dated 04 April 2017.

We would like to confirm that we have shared the resolution details with you.

Should you require further information, please feel free to write to us at [protected]@in.airtel.com

Regards,
Rakesh Kumar
airtel presence (airtel Customer, service team)
bharti airtel ltd

Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services

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Apr 17, 2017
Updated by hemsa91
as per Ref. no. CBNRD[protected] after resolved the data i got, I can't use it because the received data is 4g whereas my handset is 3g. so how can i use 4g data in my 3g device.
so sir can u convert the 4g data in to 3g data.
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