[Resolved] Airtel — Not getting 4g service even after having required data package | |||||
I have recently done Rs. 244 recharge on my airtel number. Iam not getting 4G service at all on my number. So I called up airtel customer care multiple times and they are opening a complaint and closing it without providing any resolution. And they are also telling that 4G service is activated on my number and there is no issue from their end. So on 20/4/17, i went to airtel store and in their system I saw that it is clearly mentioned 4G is not activated for my number. And the executive told me that they have to do it from backend. I again raised a complaint there and they said it will be resolved. But still it is not resolved. This is an example of very bad service by airtel. Why do they close the complaint without providing any resolution. I dont know when my issue will be resolved. And I also came to know that a lot of people are not getting 4g service even after doing required recharge of data pack. Thanks, Ravi Was this information helpful? | |||||
May 26, 2017 Complaint marked as Resolved Airtel customer support has been notified about the posted complaint. Verified Support Apr 22, 2017 Airtel Customer Care's response Dear Ravi, This is with reference to your post, dated 21 April 2017. We would like to acknowledge that we are working to address your concern as soon as possible. We will connect with you to get additional details, if required, to resolve the concern effectively. You can also get in touch with us at [protected]@in.airtel.com Regards, Rakesh Kumar airtel presence (airtel Customer, service team) bhartiairtel ltd Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services Twitter - www.twitter.com/airtel_presence Facebook - www.facebook.com/bhartiairtelltd Verified Support Apr 23, 2017 Airtel Customer Care's response Dear Ravi, This is with reference to your post dated 21 April 2017 . We tried calling you multiple times to get additional details to enable us to address your concern. However, there was no response. We will appreciate if you could share your alternate contact details and convenient time to call for resolving your concern effectively. Regards, Karishma Chauhan airtel presence (airtel Customer, service team) bharti airtel ltd Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services Twitter - www.twitter.com/airtel_presence Facebook - www.facebook.com/bhartiairtelltd Verified Support Apr 25, 2017 Airtel Customer Care's response Dear Ravi, This is with reference to your post dated 21 April 2017. We were waiting to receive your contact details to enable us to address your concern. Since we have not heard back from you, we trust your issue has been resolved. If you require further information / assistance, please write to us at [protected]@in.airtel.com Regards, Rakesh Kumar airtel presence (airtel Customer, service team) bhartiairtel ltd Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services Twitter - www.twitter.com/airtel_presence Facebook - www.facebook.com/bhartiairtelltd | |||||
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