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Airtel — not getting correct response from the customer care executive

I have been trying to contact customer care about the cashback coupons i have received earlier. But there is no response from them. I lost all my cashback coupons i have received for recharging my mobile number with rs.399 plan. When i asked them they are saying that we dont know about it and our plans have been changed and they cut the call saying thankyou. Now i have lost my rs.400 coupons which have validity till 31 march 2020.
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