[Resolved] Airtel — Not getting refund for broadband payment made in jan 2016

akanksha_chaudhary

from New Delhi, Delhi

Address:	122001
Website:	www.airtel.com

I have requested a broadband connection on 30th jan 2016. Some vendor guy of airtel visited our place collected the documents and payment of rs 1000 (In cash).

After following up with customer care i got to know that they have received my documents but due to technical problem in my area it is getting delayed. After continuous follow ups for several months, i decided to submit the documents again and will ask for new connection. So i have requested a refund of my payment.

From may 13th several reference ids have been created by service specialist for this 67741364, 68007572, 68251806 but no update till now. I have sent requested documents like cef form, payment slip etc twice but no action has been taken till now.

Its been 4 months now but it looks like never ending game for airtel. I am attaching airtel form and payment receipt given by that guy his name was varun.

+3 photos

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Aug 12, 2016

Complaint marked as Resolved

Airtel customer support has been notified about the posted complaint.

Verified Support

May 30, 2016

Airtel Customer Care's response Dear Ms. Chaudhary,

This is with reference to your post dated 27 May 2016.

We would like to acknowledge that we are working to address your concern as soon as possible.

We will connect with you to get additional details, if required, to resolve the concern effectively.

You can also get in touch with us at airtel.[protected]@airtel.com

Regards
Akanksha Singh
airtelpresence (airtel customer service team)
bharti airtel ltd
airtel.[protected]@airtel.com
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