Airtel — not giving the solution for the problem

Actually from last week am trying contact airtel customer services for very important and urgent solution, but these guys are not able to find the solution in wake of lockdown, but my problem is also very important in time of emergency, my phone no sim card is not working it has to replaced but all the outlets are closed and they dont have any other option to do, but we know that phone is very essential nowadays as it attached to our banking system, so my compliant is they airtel should provide this service as we can't go any where, we are suffering for this as our money in bank and we dont have any other option to withdraw
Airtel is giving good service to recharge and to make payments but no services for these catorogies, they want only money no services.