[Resolved] Airtel — Not open to access my call balance

Naveen Kumar P 37

from Nalgonda, Telangana

Address:	Hyderabad, Andhra Pradesh, 501301
Website:	Airtel

I have taken a post paid connection in airtel, as a part of which I was promised 600 local minutes talk time. After few days when I want to check the call balance i.e., no.of talk time mins used by me, Airtel is informing that it is not possible. As per what they stated, a postpaid customer of Airtel could not have access to his call detail until the bill generation. And sarcastically they call themselves an open network...

Was this information helpful?

No (0)

Yes (0)

May 21, 2017

Complaint marked as Resolved

Airtel customer support has been notified about the posted complaint.

Verified Support

Aug 16, 2016

Airtel Customer Care's response Dear Mr. Kumar,

This is with reference to your post dated 14 August 2016.

We would like to confirm that we have shared the resolution details with you.

Should you require further information, please feel free to write to us at airtel.[protected]@airtel.com

Regards,

Anil S.
airtel presence (airtel Customer, service team)
bharti airtel ltd
airtel.[protected]@airtel.com
Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services
Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd

Aug 17, 2016

Updated by Naveen Kumar P 37 Dear Mr.Anil,

I have not received any sort of resolution detail from your end.

Please verify.

Regards,
Naveen Kumar P