Airtel — not refunding money to bank which was sent to airtel payments bank

I have an account of airtel money with account no. [protected]. I already have another airtel payment bank account . And the account name i used is my 2 year old sister's name . She does not have any documents . Neither am i willing to continue that account . So they informed me that they can close the account and send the fund to the source bank from whuch it was received . When i told then to do so they are not replying . I sent more than 60 mails from different email id but they did not reply or ask for kyc . When they already know that i do not have documents why are they asking . Its a type of cheating and trying to engulf my money . This is a SCAM . PLEASE REFRAIN FROM USING AIRTEL .

Moreover no documents was asked while creating account . So why now? If they need kyc they should have asked then . Then my account would not have created neither my money could have been stolen by them .

It is their technique to trap clients and EARN who cannot provide documents . Neither the ### have any value of their words . Absolute ### thieves .

airtel is a scam .