Airtel — Not responding to my query properly and

Address:Chennai, Tamil Nadu

Need to close a post paid number but not responding any status on the same. Given a mail confirmation on the closing the same to AIRTEL but not responding till now from yesterday. Kindly help on this. Previously they have misplaced my security deposit to another unknown number as a refund without my approval or notification. This is worse now so i wanted to close this number. i even got a confirmation from them there is no due on the number to clsoe the same.
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Dear Prabhu,

This is with reference to your post dated 8 May 2015. We would like to acknowledge that we are working to address your concern as soon as possible. We will connect with you to get additional details, if required, to resolve the concern effectively.

You can also get in touch with us at airtel.[protected]@airtel.com.

Regards,
Umesh Arora
airtel presence (airtel customer service team)
bharti airtel ltd.
airtel.[protected]@airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
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