[Resolved] Airtel — Not taking care of the customers

Rajkumar@Cloud

Address:	600092
Website:	airtel.in

I have raised few questions on deactivation of my prepaid number, Nodal officers are giving reply which is irrelevant.
Even though after communicating with Airtel Nodal officers, Again they are giving the same reply.

When I enquired with 121, they are giving proper reply, Deactivated card can be obtained only in Airtel Head Office, Santhome But the Nodal officers will ask us to go ARC and apply which is not applicable.

Nodal peoples and Appetite officers who are staying in Airtel have limited information and gives us foolish / Stupid answers.

Don't get connected with Nodal / Appetite(Foolish / Stupid peoples), Instead call 121 and get your reply.

When ever you get reply (EMAIL) from AIRTEL, you will see that in the last line mentioning that "Customer is more important", don't believe that. These are tricks to cheat the customers.

I have faced this type of problem multiple time, so complaining and want the public to be more aware

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Aug 15, 2016

Complaint marked as Resolved

Airtel customer support has been notified about the posted complaint.

Verified Support

Apr 20, 2016

Airtel Customer Care's response Dear Customer,

This is with reference to your post dated 19 April 2016.

We are keen to resolve your concern; however, we will require your airtel account number along with an alternate contact number to resolve it effectively.

Look forward to receiving the required details at airtel.[protected]@airtel.com

Regards,
Akanksha Singh
airtel presence (airtel customer service team)
bharti airtel ltd.
airtel.[protected]@airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd

Verified Support

Apr 24, 2016

Airtel Customer Care's response Dear Customer,

This is with reference to your post dated 19 April 2016.

We were waiting to receive your contact details to enable us to address your concern.

Since we have not heard back from you, we trust your issue has been resolved.

If you require further information / assistance, please write to us at airtel.[protected]@airtel.com

Regards
Akanksha Singh
airtel presence (airtel customer service team)
bharti airtel ltd.
airtel.[protected]@airtel.com
Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd