Hi Sir,
I have been using Airtel Sim card since 2017 and i have a postpaid connection on number [protected].
On 6th june 2022 in morning suddenly my number stopped working then i immediately went to Airtel store for help. Then they told that its a normal sim failure dont worry and they offered me new SIM after taking my ID card and my picture and told me that the number will be activated in 4 hours.
Since 6 hours went sim was not activated.
I again went and asked then they told that my photograph is mismatched and told me that on your num the photo is of some1 else where as ID card is on my name, address is mine and i have been using it since many time.
Then they told me that my SIM profile will be deleted and they will create a new profile and issue me the new sim and it will take 4 days.
Its been 28 days i havent got any help and i am facing many many problems due to my SIM card being off.
Now the question is that when they issued me the postpaid connection and taken my documents at that time they didnt even checked the ID and photo of the person
How could i know that in their system the photo is of different person?
Its their duty to check and issue the SIM card.
Now due to my SIM being off from last 8 days i am facing a lot of difficulties and my most of the work is on telephone be it of banks or anything without phone its very difficult and i have emailed their NODAL OFFICER as well but i have not got any response.
I am feeling helpless
I request you that please help me in this case.
And i want to register a complaint against Airtel that how can they do such mistakes
How could they issue the sim in start only when the picture was of some other person and ID was of mine.
I am total frustrated with AIRTEL
Please help me in this case
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